Enhancing Patient Care at Key-Whitman Eye Center:
Introducing Our Automated Website Agent

At Key-Whitman Eye Center, we are constantly investing in improving the level of care we provide to our valued patients. That’s why we are thrilled to introduce our latest innovation: the Key-Whitman automated website agent!

With this AI technology, our goal is to streamline the process of seeking medical information and provide prompt assistance to address your eye health needs.

Ask with Confidence

Say goodbye to endless web searches and unanswered questions. Our trained agent is here to provide you with reliable and accurate information about various eye conditions, cosmetic treatments, and even pre-op and post-op queries. Simply locate the blue agent at the bottom right corner of our website and start asking your questions.

A 24×7 Approach to Patient Care

We understand that each patient’s journey is unique, which is why our automated website agent is now available during and outside of our office hours. By offering online assistance, we want you to receive the specific information you need, right when you need it.

Appointment and Billing Assistance

We’ve heard you. This is our top priority and in development. In the meantime, if you have any questions regarding your upcoming appointments or billing, please continue to call or contact our office using the contact form. Email is not a secure option, so we will be conducting outbound calls to all inquiries for your safety. We will boldly announce when our self-service scheduler is ready.

Trust in Key-Whitman Eye Center

With over 60 years of experience and a commitment to advanced technology, Key-Whitman Eye Center has established itself as a trusted leader in eye care. Our investment in faster patient care through our automated website agent is yet another testament to our dedication to providing you with the highest level of service and convenience.

Stay Informed, Stay Empowered

We believe that well-informed patients make the best decisions about their eye health. By introducing the Key-Whitman automated website agent, we aim to empower you with the knowledge you need to better understand your eyes and ways you can obtain quality care at an affordable price.

Desktop View:

 

Mobile View:

Blue Button Expands to Non-Attended Virtual Agent:

Click to Watch Video on How to Use the Automated Website Agent

The Bot is Just the Beginning!

At Key-Whitman Eye Center, we are constantly striving to provide the highest level of care and support to our patients. We understand that sometimes, reaching us on the phone may be challenging due to the high volume of calls we receive. To ensure that you receive the assistance you need without delay, we have integrated an intelligent virtual receptionist, AskIRIS, into our system. This chatbot is here to assist you with a range of medical questions, procedure inquiries, and provide information about our fax services and office locations. All you have to do is visit our home page and Ask IRIS your questions!

Limits of the Bot

While our website bot is an incredible resource, it’s important to understand its limitations. The bot is not equipped to address patient-specific concerns, as it does not have access to individual patient information such as names, appointments, or secure patient files (yet). Additionally, at this time, the bot is unable to transfer your call to one of our agents.

Patient Appointments

For new patient appointments, please AskIRIS chatbot for “appointments”.

We will contact you to finalize the day/time and confirm.

For appointment reschedules and cancellations, please Please AskIRIS chatbot to “reschedule appointment” or “cancel my appointment”.

Medical Professionals

If you are a medical provider, doctor, referring physician, or other medical personnel, we encourage you to use our website bot for easy-access to location by location fax and other information. You may use the https://www.keywhitman.com/doctors/doctor-referrals/ to refer a patient to one of our doctors.  We recognize your time is valuable and we hope this makes your work somewhat easier.

Commitment to Quality Care

At Key-Whitman Eye Center, our commitment to delivering exceptional eye care remains unwavering. We understand that your vision and eye health are essential, and we are dedicated to ensuring you have access to the best services possible. Our team of experts is here to address all your eye care needs and provide you with personalized, compassionate care.

New! Comprehensive FAQs

We understand that you may have additional questions or concerns, and we want to provide you with as much information as possible. That’s why we’ve compiled a comprehensive list of frequently asked questions below. Simply use the search function (Ctrl + F) on your computer to find topics of interest. We hope you find this resource helpful in addressing additional inquiries you may have.

Stay Informed and Connected!

Thank you for your continued patience and support as we work hard to enhance our systems and services. We are dedicated to serving you with excellence and remain committed to keeping you informed about any advancements or updates.

Sincerely,

The Innovation Team at Key-Whitman Eye Center

Frequently Asked Questions

What location does Dr Whitman work in?

Dr. Jeffrey Whitman, MD works at our Dallas location, 11442 N. Central Expressway, Dallas, TX 75243
See Map & Directions: https://goo.gl/maps/CUYhHsq4QvJ7kSAC9

Where does Dr Warren work?

Dr. Kimberly Warren, MD works at our Plano location, 3060 Communications Parkway Plano, TX 75093. See Map & Directions: https://goo.gl/maps/DJTagop9NC6FcqCy5

Where does Dr Stephens work?

Dr. Mark Stephens, MD works at the Richardson and Rockwall offices. Our Rockwall address is 2380 S. Goliad Street, Rockwall, TX 75032. Our Richardson address is 2821 E President George Bush Hwy Suite 100, Richardson, TX 75082. See Map and Directions: https://www.google.com/maps/place/Key-Whitman+Eye+Center/@32.9047264,-96.4478876,17z/data=!3m1!4b1!4m6!3m5!1s0x864eab0338f6930b:0x2325a54962e1ab87!8m2!3d32.9047264!4d-96.4478876!16s%2Fg%2F1tfrmrph?entry=tts&shorturl=1

What is Dr. Whitman’s Email?

Please AskIRIS to “Contact Us” for specific questions for doctors.

What email address does Dr Whitman use?

Please AskIRIS to “Contact Us” for specific questions for doctors.

What email address should I use to contact the practice/clinic?
Please AskIRIS to “Contact Us” for specific questions to your location.

What is the name of the Doctor in Richardson?
Ophthalmologists Dr. Mark Stephens and Dr. Kate Lee work in the Richardson location as well as Optometrist, Dr. Paul Sietmann.

Doctor in Richardson?

Ophthalmologists Dr. Mark Stephens and Dr. Kate Lee work in the Richardson location as well as Optometrist, Dr. Paul Sietmann.

Who is Richardson Doctor?

Ophthalmologists Dr. Mark Stephens and Dr. Kate Lee work in the Richardson location as well as Optometrist and Dr. Paul Sietmann

Who is Rockwall Doctor?

Ophthalmologists Dr. Mark Stephens and Dr. Leslie Pfeiffer work in the Rockwall location as well as Optometrists Dr. Paul Sietmann, Dr. Kara Bachus, and Dr. Tara Hardin.

Which location does Dr Lee work in?  Dr. Kate Lee works at both Mesquite and Richardson locations.

Who is Dr Choy (spelled, “Dr Choi”)

Dr. Mingi Choi, OD works at our North Fort Worth, North Arlington and South Arlington locations.

What day is Dr Hong in the North Fort Worth office?

The doctor’s schedule differs from week to week. To request an appointment in North Ft Worth, please AskIRIS chatbot for “appointments”.

Which location does Dr. Warren work in?

Dr. Kimberly Warren, MD works at our Plano location, 3060 Communications Parkway

Plano, TX 75093. See Map & Directions: https://goo.gl/maps/DJTagop9NC6FcqCy5

What day is Dr Stephens at the Richardson office?

The doctor’s schedule differs from week to week. Please AskIRIS chatbot for “appointments”.

What day is Dr Stevens (spelled “Stephens”) at the Richardson office?

The doctor’s schedule differs from week to week. Please AskIRIS chatbot for “appointments”.

What day is Dr Stevens (spelled “Stephens”) at the Rockwall office?

The doctor’s schedule differs from week to week. Please AskIRIS chatbot for “appointments”.

Which Doctors Work in Plano?
Dr. Kimberly Warren, MD, Dr. Faisal Haq, Sadaf Razi ElHaffar, OD and Anita Jacob George, OD work at our Plano location, 3060 Communications Parkway, Plano, TX 75093. See Map & Directions: https://goo.gl/maps/DJTagop9NC6FcqCy5

Which offices can I see Dr. Haq?
Dr. Faisal Haq is available at the Plano office. Please visit the Plano page for location and services offered: https://www.keywhitman.com/locations/plano/

Which doctors are in the Plano office on Tuesdays?
The availability of doctors may vary. Please check this link for details: https://www.keywhitman.com/patient-information/doctors-and-exams-by-location/ for services by location.

Which locations can I see Dr. Hoelscher?
Dr. Amanda Hoelscher is available at the Dallas office. Please AskIRIS chatbot for “appointments”.

What office locations can I see Dr. Barke (often misspelled as “Dr. Brake”)?
Dr. Ronald Barke is available in the North and South Arlington offices as well as North Ft. Worth (aka Alliance). Please check this link for details: https://www.keywhitman.com/patient-information/doctors-and-exams-by-location/ for services by location.

What office locations can I see Dr. Warren?
Dr. Kimberly Warren is available in the Plano office. Please check this link for details: https://www.keywhitman.com/patient-information/doctors-and-exams-by-location/ for services by location.

Does Dr. Whitman perform cataract surgery?
Yes, Dr. Jeffrey Whitman is one of the foremost experienced cataract surgeons. Our doctors in Dallas will evaluate you for surgery with Dr. Whitman. Please AskIRIS chatbot for “appointments”.

Does Dr. Haq perform cataract surgery?
Yes, Dr. Faisal Haq performs cataract surgery. You can schedule a cataract evaluation with him at our Plano office. Please AskIRIS chatbot for “appointments”.

Does Dr. Hoelscher perform cataract surgery?
No. Dr. Amanda Hoelscher is an optometrist who can evaluate and diagnose a patient for having cataracts, and she teams with Dr. Whitman, or other surgeons, who perform cataract surgery.

Does Dr. Barke perform cataract surgery?
Yes, Dr. Ronald Barke performs cataract surgery. Our doctors in Arlington and North Ft Worth will evaluate you for surgery with him. Please AskIRIS chatbot for “appointments”.

Does Dr. Warren perform cataract surgery?
Yes, Dr. Kimberly Warren performs cataract surgery. Our doctors in Plano will evaluate you for surgery with her. Please AskIRIS chatbot for “appointments”.

What office locations does Dr. Warren work?
Dr. Kimberly Warren is available at the Plano office. Please AskIRIS chatbot for “appointments”.

Does Dr. Warren perform LASIK and EVO ICL surgery?
Yes, Dr. Kimberly Warren performs LASIK, but not EVO ICL surgery. Our doctors in Plano will evaluate you for surgery with her. Please AskIRIS chatbot for “appointments”.

Does Dr. Warren treat glaucoma?
Yes, Dr. Kimberly Warren offers glaucoma diagnosis and management. Our doctors in Plano can evaluate you for treatment with her. Please AskIRIS chatbot for “appointments”.

What locations can I see Dr. Whitman? (also referred to as “Dr. Key Whitman”? )
Dr. Jeffrey Whitman, the Chief Surgeon of Key-Whitman Eye Centers, is known for his expertise in eye surgery.  Our doctors in Dallas will evaluate you for surgery with him. Please AskIRIS chatbot for “appointments”.

Does Dr. Whitman perform LASIK surgery?
Yes, Dr. Jeffrey Whitman is one of the most experienced LASIK surgeons in the US. Our doctors in Dallas will evaluate you for surgery with him.  Please use this form to book your initial evaluation: https://www.keywhitman.com/lasik/schedule-online/

Does Dr. Whitman see patients for glaucoma, eye exams, LASIK or cataracts?

Dr. Whitman is our chief surgeon, so he will only see patients the day of surgery.  His team of exceptionally trained doctors will diagnose and prepare you for surgery pre and post-operatively.

Does Dr. Whitman treat glaucoma?
Dr. Jeffrey Whitman has a team of physicians who diagnose and manage glaucoma patients regularly. He is known for his surgical expertise. Please request an appointment at any of our locations for a glaucoma evaluation. Please AskIRIS chatbot for “appointments”.

What days and locations can I see Dr. Haq?
Dr. Faisal Haq is available in the Plano office. Please AskIRIS chatbot for “appointments”.

Does Dr. Haq perform LASIK surgery?
Yes, Dr. Faisal Haq performs LASIK surgery. Our doctors in Plano can evaluate you for treatment with him. Please AskIRIS chatbot for “appointments”.

Does Dr. Haq treat glaucoma?
Yes, Dr. Faisal Haq treats glaucoma. Our doctors in Plano can evaluate you for treatment with him. Please AskIRIS chatbot for “appointments”.

What days and locations can I see Dr. Fish?
Dr. Larry Fish is available at the Dallas office. Please AskIRIS chatbot for “appointments”.

Does Dr. Fish perform LASIK surgery?
No, Dr. Larry Fish does not perform LASIK surgery. He specializes in eye disorders including Cataract, Glaucoma and more. His bio can be found here: https://www.keywhitman.com/doctors/larry-a-fish-m-d-/

Does Dr. Fish treat glaucoma?
Yes, Dr. Larry Fish treats glaucoma. You can schedule a glaucoma evaluation with him at the Dallas office. Please AskIRIS chatbot for “appointments”.

What days and locations can I see Dr. Agnew?
Dr. Todd Agnew is available at the Dallas office. Please AskIRIS chatbot for “appointments”.

Does Dr. Agnew perform LASIK surgery?
No, Dr. Todd Agnew does not perform LASIK surgery, but will evaluate patients for surgery with Dr. Jeffrey Whitman in Dallas. Please AskIRIS chatbot for “appointments”.

Does Dr. Agnew treat glaucoma?
Yes, Dr. Todd Agnew treats glaucoma. You can schedule a glaucoma evaluation with him at the Dallas office. Please AskIRIS chatbot for “appointments”.

Which office location(s) can I see Dr. Stephens?
Dr. Mark Stephens is available at the Rockwall and Richardson locations. Please AskIRIS chatbot for “appointments”.

Which office location(s) can I see Dr. Haq (pronounced Dr. Hawk)?
Dr. Faisal Haq is available at the Plano location. Please AskIRIS chatbot for “appointments”.

Does Dr. Stephens perform LASIK surgery?
Yes, Dr. Mark Stephens performs LASIK surgery. Our doctors in Rockwall will evaluate you for LASIK surgery with him. Please AskIRIS chatbot for “appointments”.

Does Dr. Stephens treat glaucoma?
Yes, Dr. Mark Stephens treats glaucoma in Richardson and Rockwall. Please AskIRIS chatbot for “appointments”.

What days and locations can I see Dr. Pfeiffer?
Dr. Leslie Pfeiffer sees cosmetic patients in Frisco, Dallas and Rockwall. Please AskIRIS chatbot for “appointments”.

Does Dr. Pfeiffer perform LASIK surgery?
No, Dr. Leslie Pfeiffer does not perform LASIK surgery, however we have several award-winning surgeons who do. Please AskIRIS chatbot for “appointments”.

Does Dr. Pfeiffer treat glaucoma?
No, Dr. Leslie Pfeiffer is an oculoplastic doctor performing cosmetic and reconstructive eyelid surgery.

Who are Your Oculoplastic Surgeons?

Our Oculoplastic Surgeons are Leslie Pfieffer, MD and Lauren May, MD.  They can be seen by appointment in our Rockwall, North Arlington, Frisco and Dallas locations.

Who are the Cosmetic Surgeons?

Our Oculoplastic Surgeons are Leslie Pfieffer, MD and Lauren May, MD.  They can be seen by appointment in our Rockwall, North Arlington, Frisco and Dallas locations.

Who is the best surgeon?

Dr. Jeffrey Whitman, Chief Surgeon at Key-Whitman Eye Center is honored to be listed as D Magazine’s Best Doctors in Dallas in the category of ophthalmology and LASIK for over 20 years in a row.

Who is the best LASIK surgeon?

Dr. Jeffrey Whitman, Chief Surgeon at Key-Whitman Eye Center is honored to be listed as D Magazine’s Best Doctors in Dallas in the category of ophthalmology and LASIK for over 20 years in a row.

Who is the best cataract surgeon?

Dr. Jeffrey Whitman, Chief Surgeon at Key-Whitman Eye Center is honored to be listed as D Magazine’s Best Doctors in Dallas in the category of ophthalmology and LASIK for over 20 years in a row.

How Do I Refer a Patient?

Thank you for your referral! You may use the page https://www.keywhitman.com/doctors/doctor-referrals/ to refer a patient to one of our doctors.

Who can I call about LASIK?

Please call our LASIK hotline at 214-935-5618.  We look forward to speaking with you!

Can I schedule a LASIK exam?

Please call our LASIK hotline at 214-935-5618.  We look forward to speaking with you!

Who can I talk to about LASIK?

Please call our LASIK hotline at 214-935-5618.  We look forward to speaking with you!

LASIK?

Please call our LASIK hotline at 214-935-5618 or see LASIK page for detailed information:
https://www.keywhitman.com/lasik/

Who can I call for LASIK?

Please call our LASIK hotline at 214-935-5618.  We look forward to speaking with you!

Who can I call about PRK?

Please call our PRK hotline at 214-935-5618.  We look forward to speaking with you!

Who can I call about EVO?

Please call our LASIK/EVO Lens hotline at 214-935-5618.  We look forward to speaking with you!

Is LASIK Consultation Free?

Yes, the LASIK consultation is free!  There is a fee for the comprehensive exam to verify your candidacy and laser specifications which can be applied toward surgery. Please call our LASIK hotline to book at 214-935-5618.

Is a Consult Free?

The initial LASIK Consultation is free, and if you proceed with a comprehensive exam same day, it will cost $150 which will be applied to the total cost of your treatment (within 90 days of consultation).

What is LASIK promotion?
For information about our new promotion visit: https://keywhitman.com/about/promotions/

What is LASIK special?
For details about our current LASIK special visit: https://keywhitman.com/about/promotions/

What’s LASIK special?
For details about our current LASIK special visit: https://keywhitman.com/about/promotions/

Do you have a LASIK special?
For details about our current LASIK special visit: https://keywhitman.com/about/promotions/

Where do I actually have surgery?
Most surgeries are performed at the Key-Whitman Surgery Center at 11442 North Central Expressway, Dallas TX 75243 or in Arlington at the Arlington Day Surgery Center (now known as Texas Health Surgery Center Arlington) next door to our North Arlington office location at 910 N. Davis Drive, Arlington, TX 76012.

What is address for surgery?
Most surgeries are performed at the Key-Whitman Surgery Center at 11442 North Central Expressway, Dallas TX 75243 or in Arlington at the Arlington Day Surgery Center (now known as Texas Health Surgery Center Arlington) next door to our North Arlington office location at 910 N. Davis Drive, Arlington, TX 76012.

Where do I actually have LASIK?
LASIK is performed at Dallas LASIK Center at 11442 North Central Expressway.

When is my next appointment?
To verify your appointment, please send an inquiry through the Contact Form: https://keywhitman.com/contact-us/

How to I access my medical records?

Please request and release your medical records using this form. A $25 processing fee will be charged. www.keywhitman.com/documents/Record-Release-$25-FEE-Rev-6-2023.pdf

Look up appointment?
To look up your appointment, please send an inquiry through the Contact Form: https://keywhitman.com/contact-us/

Do you take Human Insurance (aka Humana Insurance)?
Yes, Key-Whitman accepts the following Humana insurance plans:
Humana Choice POS
Humana/ChoiceCare PPO
Humana/ChoiceCare + PPO
Humana Medicare Choice PPO
Humana Medicare Gold Plus HMO
Humana Medicare Gold Choice PFFS
Humana – National POS Open Access

Need Urgent Appointment?

If you’re a current patient with an emergency or urgent eye problem, call us at 214-220-3937 between the hours of 7:45 and 5:00 Monday through Friday or call our emergency line outside of those hours or on the weekend at 214-763-0165.

Setup Appointment:

To setup or schedule an appointment, please AskIRIS chatbot for “appointments”.

Where is Patient Portal?

Please look under “Patient Information” on the Key-Whitman Eye Center website navigation, and find the link to “Patient Portal” or use link here: https://www.keywhitman.com/patient-information/patient-portal/

How to Access Patient Portal?

Please look under “Patient Information” on the Key-Whitman Eye Center website navigation, and find the link to “Patient Portal” or use link here: https://www.keywhitman.com/patient-information/patient-portal/

Where are your LASIK reviews?

The average rating for Key-Whitman Eye Center is 5.0 stars based on 928 reviews.  Please see a full listing here: https://www.keywhitman.com/about/reviews/

Show me LASIK review?

The average review for Key-Whitman Eye Center is 5.0 stars based on 928 reviews.  Please see a full listing here: https://www.keywhitman.com/about/reviews/

Do you have LASIK reviews?

The average review for Key-Whitman Eye Center is 5.0 stars based on 928 reviews.  Please see a full listing here: https://www.keywhitman.com/about/reviews/

What is your LASIK ratings?

The average rating for Key-Whitman Eye Center is 5.0 based on 928 reviews.  Please see a full listing here: https://www.keywhitman.com/about/reviews/

Show me recent LASIK review?

The most recent reviews for Key-Whitman Eye Center are on the top of this page. The average is 5.0 stars based on 928 reviews.  Please see reviews here: https://www.keywhitman.com/about/reviews/

What is Lowest Review for Key-Whitman?

The lowest rating I see on Key-Whitman website is 4 stars on Google from Feb 01, 2023.

“Very nice and welcoming. The only thing I didn’t like was the fee that was sprung on me when I got there. No one thought it was a good idea to let the patient know about the $100 fee for testing. What if I didn’t have it and only brought my co-pay.” – by Dana Wynn

What is Worst Review you’ve received?

The worst rating I see on Key-Whitman Eye Center’s website is 4 stars on Google from Feb 01, 2023.  “Very nice and welcoming. The only thing I didn’t like was the fee that was sprung on me when I got there. No one thought it was a good idea to let the patient know about the $100 fee for testing. What if I didn’t have it and only brought my co-pay.” – by Dana Wynn

Do you have any 5-star Reviews?

Yes, the average review for Key-Whitman Eye Center is 5.0 stars based on 928 reviews.  Please see a full listing here: https://www.keywhitman.com/about/reviews/

Do you carry Tom Ford glasses?

Key-Whitman has hundreds of Designer Frames to choose from and offers a variety of eyewear choices from stylish frames to the latest of designer sunglasses. Please stop in to one of our optical locations near you in Plano, South Arlington, Dallas or Mesquite.

Do you carry Versace, Tiffany or Gucci eyeglasses?

Key-Whitman has hundreds of Designer Frames to choose from and offers a variety of eyewear choices from stylish frames to the latest of designer sunglasses. Please stop in to one of our optical locations near you in Plano, South Arlington, Dallas or Mesquite.

Cuanto cuesta la Operacion de Pterigión (aka pterigio or pterygium)?

el sitio web no da un precio fijo para la cirugía de pterigión, pero sí ofrecen descuentos en efectivo.  Por favor contacte a nuestra recepcionista en español al 214-220-3937 y https://www.keywhitman.com/espanol/

Can I get a copy of my receipt?

For billing inquiries and receipts, please type “Billing question” on this bot.

I Need Cataract Surgery

If you need cataract surgery, you’ve come to the right place. Our surgeons are some of the best, not only in DFW, but in the nation.  We look forward to helping you see your very best again. Please AskIRIS chatbot for “appointments”.

Price Shopping?

If you are seeking a price for LASIK, please review our current promotion https://keywhitman.com/about/promotions/.  We are very competitively priced and feel our LASIK packages are best to ensure you have a great experience, and exceptional, lasting vision.

What is the Price of Surgery?

To provide an estimate of the price of surgery, I first need to know what type of surgery you are interested in. Please respond with “what is the price of lasik surgery” or “what is the price of cataract surgery” for more information or simply complete form online to schedule an in-person appointment where you will receive firm pricing: Please AskIRIS chatbot for “appointments”.

How Can I Pay a Bill?

Thank you.  The easiest way to pay a bill is to use our easy online bill payment: https://keywhitman.com/patient-information/pay-online/

Open Jobs or Career Opportunities?

Yes!  We are hiring. Please review our open job opportunities and check back periodically for updates. https://www.keywhitman.com/about/careers/

How can I obtain medical records?

To obtain medical records, please send a fax request to the location the patient last attended.  Please ask me the question again with the location you desire.  (eg. what is the fax number for Plano?)

How can I refill eye drops?
For medication refills, please have your pharmacist request a renewal.

How can I get a medication refill?
For medication refills, please have your pharmacist request a renewal.

What is Dallas fax number?

The Dallas fax number is (214) 379-1849

What is Plano fax number?

The Plano fax number is (972) 596-3791

What is North Arlington fax number?

The North Arlington fax number is (817) 265-9684

What is South Arlington fax number?

The South Arlington fax number is (817) 635-0208

What is Arlington fax number?

The South Arlington fax number is (817) 635-0208
The North Arlington Fax Number is (817) 265-9684

What is Frisco fax number?

The Frisco fax number is (214) 407-8522

What is Mesquite fax number?

The Mesquite fax number is (214) 468-4598

What is Rockwall fax number?

The Rockwall fax number is (972) 722-4858

What is North Fort Worth (aka Alliance) fax number?

The North Ft Worth fax number is (817) 265-9684

What is Fort Worth fax number?

The North Ft Worth fax number is (817) 265-9684

What is Richardson fax number?

The Richardson fax number is (972) 925-0144

What is fax number?

The fax numbers are available for each location as follows:
Dallas Fax Number (214) 379-1849

Plano Fax Number (972) 596-3791

North Arlington Fax Number (817) 265-9684

South Arlington Fax Number (817) 635-0208

Frisco Fax Number (214) 407-8522

Mesquite Fax Number (214) 468-4598

Rockwall Fax Number (972) 722-4858

Fort Worth Fax Number (817) 265-9684

Richardson Fax Number (972) 925-0144

What is your fax number?

The fax numbers are available for each location as follows:
Dallas Fax Number (214) 379-1849

Plano  Fax Number (972) 596-3791

North Arlington Fax Number (817) 265-9684

South Arlington Fax Number (817) 635-0208

Frisco Fax Number (214) 407-8522

Mesquite Fax Number (214) 468-4598

Rockwall Fax Number (972) 722-4858

Fort Worth Fax Number (817) 265-9684

Richardson Fax Number (972) 925-0144

I need a fax number:

Please find a fax number below by location: 

Dallas Fax Number (214) 379-1849

Plano  Fax Number (972) 596-3791

North Arlington Fax Number (817) 265-9684

South Arlington Fax Number (817) 635-0208

Frisco Fax Number (214) 407-8522

Mesquite Fax Number (214) 468-4598

Rockwall Fax Number (972) 722-4858

Fort Worth Fax Number (817) 265-9684

Richardson Fax Number (972) 925-0144

Fax number?

Please find a fax number below by location: 

Dallas Fax Number (214) 379-1849

Plano Fax Number (972) 596-3791

North Arlington Fax Number (817) 265-9684

South Arlington Fax Number (817) 635-0208

Frisco Fax Number (214) 407-8522

Mesquite Fax Number (214) 468-4598

Rockwall Fax Number (972) 722-4858

Fort Worth Fax Number (817) 265-9684

Richardson Fax Number (972) 925-0144

What is the facsimile (aka “fax”) number?

The fax numbers are available for each location as follows:
Dallas Fax Number (214) 379-1849

Plano Fax Number (972) 596-3791

North Arlington Fax Number (817) 265-9684

South Arlington Fax Number (817) 635-0208

Frisco Fax Number (214) 407-8522

Mesquite Fax Number (214) 468-4598

Rockwall Fax Number (972) 722-4858

Fort Worth Fax Number (817) 265-9684

Richardson Fax Number (972) 925-0144

What is the fax to send, transfer or release records?

The fax numbers are available for each location as follows:
Dallas Fax  (214) 379-1849

Plano Fax (972) 596-3791

N Arlington Fax (817) 265-9684

S Arlington Fax (817) 635-0208

Frisco Fax (214) 407-8522

Mesquite Fax (214) 468-4598

Rockwall Fax (972) 722-4858

Fort Worth Fax (817) 265-9684

Richardson Fax (972) 925-0144

What is the phone number? 

The main phone number for Key-Whitman Eye Center is 214-220-3937 in Dallas or 817-460-2272 in Tarrant County.  For information about LASIK, PRK or EVO ICL, call 214-935-5618.

Can I Book an Appointment in McKinney?

Frisco is the closest location. Please AskIRIS chatbot for “appointments”.

Where is the Lemmon office location?

We no longer have an office on Lemmon Ave.  Our new Headquarters is on I45 between Royal and Forest Lanes at 11442 N. Central Expressway, Dallas, TX 75243.

What is the difference between an optometrist and an ophthalmologist?

Both types of doctors at Key-Whitman will see patients and diagnose the medical treatment best for the patient, however only the ophthalmologist is qualified to perform surgery.

How to make appointment for cataract surgery?

Yes, we look forward to seeing you. To make an appointment, please AskIRIS chatbot for “appointments”.

Are You Seeing New Patients?

Yes, we look forward to seeing you. To make an appointment, please AskIRIS chatbot for “appointments”.

Which locations have or accept Medicare?
All Key-Whitman Eye Center locations accept Medicare. To make an appointment, please AskIRIS chatbot for “appointments”.

Which locations accept Medicaid?
All offices accept Medicaid when it is secondary to Medicare. To make an appointment, please AskIRIS chatbot for “appointments”.

Do you Accept CHIP (Children’s Health Insurance Program) Medicaid?
I’m sorry, Key-Whitman Eye Center does not participate in Medicaid Chip. Please note there may be cash discounts available for eye exams or cataract surgery.

What insurance plans are accepted at the Dallas location? The Dallas location accepts Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, Medicaid, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the South Arlington location? The South Arlington location accepts Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, Medicaid, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the Plano or Frisco location? The Plano and Frisco locations accept Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the Mesquite location?
The Mesquite location accepts Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the Rockwall location?
The Rockwall location accepts Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the Richardson location?
The doctors in the Richardson location accept most every insurance plan. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

What insurance plans are accepted at the North Arlington location?
The North Arlington location accepts Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, Medicaid, and United Healthcare and many others. Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

Do you Take Amerigroup Insurance?
I’m sorry, Key-Whitman Eye Center does not participate in Amerigroup plans. Please note there may be discounts for cash payments.

Do you Take Davis Vision? I
I’m sorry, Key-Whitman Eye Center does not participate in Davis Vision plans. Please note there may be other discounts on LASIK.

Who can I contact if I have questions about my invoice, billing, insurance, copays, coverage, out of pocket fees? Please AskIRIS chatbot for “Insurance” or AskIRIS to “Contact Us” for specific questions.

Who can I contact for medication questions?
For medication questions, please AskIRIS Chatbot for “Medical Questions form” and the local staff will call you about your situation. During business hours, please also call 214-220-3937.

Who can I talk to about LASIK or Vision ICL EVO Lens?
During business hours, call 214-935-5618. Nights and Weekends, call 214-220-3937 or anytime, complete this form: https://www.keywhitman.com/contact-us/request-an-appointment/ 

Who can I talk to about cataracts, refractive lens exchange (RLE), cataract lenses, cataract surgery and Light Adjustable Lenses (LAL)?
Our new automated Bot is good at answering medical questions about lenses and cataract surgery. You can also call during business hours: 214-220-3937. Outside of business hours, please AskIRIS chatbot to “Contact Us” with your question and we will be happy to get back to you.

Who can I talk to about an existing appointment for cataract, routine eye exam, vision concerns, or light adjustable lenses?
During business hours, call 214-220-3937 to discuss your appointment for cataracts, routine eye exams or vision concerns or afterhours, please AskIRIS chatbot to “Contact Us”.

Who can I talk to en espanol (in spanish)?
During business hours, call 214-220-3937 for Spanish agents or AskIRIS chatbot any eye care questions in your native language.

Who can I talk to about the cost of any cosmetic procedures? e.g. per unit cost for botox, fillers, or the price of eye lifts, blepharoplasty, facelifts, etc.?)
For the price and cost of cosmetic services, please just AskIRIS chatbot for “Cosmetic Pricing”.

Where can I pay my bill?
For quickest option, use our online bill payment: https://www.keywhitman.com/patient-information/pay-online/. For any questions about your bill, please AskIRIS for “Billing Question” form.

Who do I call for an emergency?
Call 911 for a medical emergency or go to your nearest emergency care center for assistance. Existing patients may call 214-220-3937 between the hours of 7:45 and 5PM Monday through Friday.  After hours, for urgent problems that cannot wait until we are open,  call 214-763-0165.

How can I reschedule my appointment?
To reschedule an appointment, click the “Appointments” button or AskIRIS to “Reschedule”.

Who can I talk to about cosmetic treatments, facelift, eyelift, bleph, ptosis, blepharoplasty, botox, fillers or dermal fillers?
To inquire about any cosmetic treatments, except cost-related inquiries, please AskIRIS to “Contact Us” to request information!

Is a LASIK, PRK or EVO ICL Consultation free?
Our LASIK, PRK and EVO ICL consultations are free. During your consultation, we take preliminary measurements. If we suspect that vision correction isn’t right for you, the appointment may end there without a charge. Or, if you choose, we may look to see what other alternatives are available to you. Following your consultation, we have reserved a comprehensive vision exam ($150 fee) that will confirm that your candidacy and to give your surgeon the measurements needed to plan your procedure. The fee will be applied to the cost of your vision correction procedure.

Do You Offer Visian ICL?
Yes, Key-Whitman Eye Center offers the EVO ICL, formerly called Visian ICL. As the 2nd generation of implantable contact lenses, it can correct a wider range of vision.  Dr. Jeffrey Whitman and Dr. Mark Stephens are experienced in EVO ICL.

What can I expect at my LASIK/, PRK or EVO ICL Consultation?
The consultation consists of two consecutive appointments: 1) a preliminary (free) measurement and consultation (free) and 2) a comprehensive exam (cost is $150 applied to surgery within 90 days). Please stop wearing your soft contact lenses three full days before your visit. Plan to spend up to 2 hours at our office for the 2 appointments. Your eyes will be dilated. Please bring sunglasses to wear home.

Does Dr. Whitman see children, teenagers or kids under 18? 
No, Dr. Jeffrey Whitman does not see children. Please review the list of doctors, by location, who offer eye care to children ages 5 and older. Note, vision plan co-pays differ by doctor as well. https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which locations can I take my 5-17 year-old to?
Many of our DFW locations see children, ages 5-17 years old including Dallas, Plano, Mesquite, North and South Arlington. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which doctors see minors/children/kids/teenagers/5-17 year-olds in Dallas?
Drs. Agnew, Dr. Amanda Hoelscher and Fish provide pediatric care for minors and children in the Dallas location. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which doctors see minors/children/kids/teenagers/5-17 year-olds in Mesquite?
Drs. Sietmann and Hardin provide pediatric care for minors and children in the Mesquite location. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which doctors see minors/children/kids/teenagers/5-17 year-olds in South Arlington? Dr. Mingi Choi, OD and Rosmary Sanchez, OD provide pediatric care for minors and children in the South Arlington location. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which doctors see minors/children/kids/teenagers/5-17 year-olds in Plano?
Drs. Razi and Jacob provide pediatric care for minors and children in the Plano location and Drs. Jacob and Chisty in Frisco. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Which doctors see minors/children/kids/teenagers/5-17 year-olds in Frisco?
Drs. Jacob and Chisty provide pediatric care for minors and children in Frisco. Please note that the vision plan coverage and doctors differ by location. For specific coverage, please reference: https://www.keywhitman.com/patient-information/pediatric-care-by-doctor/

Who Can I Contact Directly?
For established patients with non-emergent questions about post-operative care or your prior surgery, please AskIRIS chatbot to “Contact Us” for general procedural questions.

Talk to an Agent:
I apologize, for now we are taking calls and requests for calls.  For fastest service, please see the following links:

• Established patients, with non-emergency questions, Please AskIRIS chatbot to “Contact Us” with your specific questions.
• New patients, please AskIRIS chatbot for “appointments”

Live Agent:

I apologize, for now we are taking calls and requests for calls.  For fastest service, please see the following links:

• Established patients, with non-emergency questions, Please AskIRIS chatbot to “Contact Us” with your specific questions.
• New patients, please AskIRIS chatbot for “appointments”

Are You a Bot?
Yes! I am fully trained on eye care. How many I help you?  To speak live, please see the following links:

• Established patients, with non-emergency questions, Please AskIRIS chatbot to “Contact Us” with your specific questions.
• New patients, please AskIRIS chatbot for “appointments”

Speak to Someone:
I apologize, for now we are taking calls and requests for calls.  For fastest service, please see the following links:

• Established patients, with non-emergency questions, Please AskIRIS chatbot to “Contact Us” with your specific questions.
• New patients, please AskIRIS chatbot for “appointments”

How Do I Pay Invoice Online?
Please access our website to pay by credit card: https://www.keywhitman.com/patient-information/pay-online/

Do You offer Fillers?

Yes, Key-Whitman Cosmetic offers Botox/Dysport and a variety of dermal fillers. https://www.keywhitman.com/cosmetic-oculoplastic/cosmetic-procedures/fillers/

Do You Offer Juvederm?

Yes, Key-Whitman Cosmetic offers Botox/Dysport and a variety of dermal fillers including Juvéderm. Please visit https://www.keywhitman.com/cosmetic-oculoplastic/cosmetic-procedures/fillers/

What is the address for LASIK surgery?

In Dallas, where most patients have LASIK, the address is the same as our office location at 11442 N. Central Expressway, Dallas, TX 75243

Copy of my Lens Prescription? 

Yes, it is possible to obtain a copy of your lens prescription by using the online Contact Us form and mentioning “Contact Lens Prescription” or calling our office. Don’t forget, we have 4 optical locations with trained technicians for contact lens fittings and reorders. We make complete eye care easy! Please find the nearest location here: https://www.keywhitman.com/optical/

May I Get a Copy of My Glasses Prescription?

Yes, it is possible to obtain a copy of your lens prescription by using the online Contact Us form and mentioning “Glasses Prescription” or calling our office. Don’t forget, we have 4 optical locations with beautiful fashion and designer frames. We make complete eye care easy! Please find the nearest location here: https://www.keywhitman.com/optical/

What is the Cost for an Eye Exam?

The cost of an eye exam varies based on the reason for the visit and any additional diagnostic testing required.  Cash discounts may apply.  Please AskIRIS chatbot for “appointments”.

What is the Cost of a Check-up (or annual exam)?
The cost of an eye exam varies based on the reason for the visit and any additional diagnostic testing required.  Cash discounts may apply.  Please AskIRIS chatbot for “appointments”.

Does Dr Mingi Choi do pterygium surgery?

No, however the following doctors perform pterygium surgery for Key-Whitman Eye Center: Dr. Chisty, Dr. Haq, Dr. Lee, Dr. Stephens, and Dr. Barke. Please AskIRIS chatbot for “appointments”.

Which Doctors do Pterygium Surgery? 
The following doctors do pterygium surgery for Key-Whitman Eye Center: Dr. Chisty, Dr. Haq, Dr. Lee, Dr. Stephens, and Dr. Barke. Please AskIRIS chatbot for “appointments”.

Do you take Davis Vision Insurance?

No, the office does not accept Davis Vision, however, if you’re seeking LASIK, please inquire with our office as you may be eligible for a discount.

Does Key Whitman Have a Retinal Specialist?

While we do not have a Retina Specialist, per se, we do monitor diabetic patients for retinal changes and macular degeneration patients. If treatment is recommended, we refer to several groups in the area.

I Need a Prescription Refill:
For medication refills, please have your pharmacist request a renewal.

Do You Offer a Cash Discount?

Cash discounts may be available for eye exams and cataract surgery.

Where Can I Sign-up for the Study?

The application form for the study is found here https://www.keywhitman.com/about/clinical-trial-application/   If you do not hear from us it may be that our study is full.

Can I Book with Dr. William Boothe?

No, Key-Whitman Eye Center is not affiliated with Dr. William Boothe.  However, if you’re seeking LASIK, you can book a free consultation with one of our highly-skilled LASIK surgeons. Please AskIRIS chatbot for “appointments”.

How can I Contact Dr. Friedman?

Please visit https://neuroeyes.com/ for more information about Deborah Friedman, MD.

Do You Offer RLE (often called Refractive Lens Exchange, Lensectomy, PreLex, Clear Lens Exchange (CLE), Clear Lens Extraction (CLE), or Refractive Lens Replacement (RLR)?

Yes, our doctors may perform RLE for qualified candidates. lease contact our office for an evaluation today by calling 214-220-3937 or AskIRIS chatbot for “appointments”.

What Optical Services Do You Have?

Key-Whitman Eye Center offers a full range of optical services including contact lenses, eyewear accessories, hundreds of designer frames, and expert associates to help with frame styling. Please stop in to one of our optical locations near you in Plano, South Arlington, Dallas or Mesquite.

Do You Offer PLR?

In Ophthalmology, PLR stands for Pupillary Light Reflex.  Yes, our doctors offer a focused, intense light to test for a response in the pupil during a routine eye exam.

It is urgent that I have my pressure drops refilled, who can I contact?

I apologize for the delay …. Let me take your info and send it directly to the clinic manager at your location. Please AskIRIS chatbot for “Clinical Form” for specific questions.

My pharmacy has not received a response from their request, who can I contact?

I apologize for the delay …. Let me take your info and send it directly to the clinic manager at your location. Please AskIRIS chatbot for “Clinical Form” for specific questions.