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Enhancing Patient Care at Key-Whitman Eye Center:
Introducing Our Automated Website Agent
At Key-Whitman Eye Center, we are constantly investing in improving the level of care we provide to our valued patients. That’s why we are thrilled to introduce our latest innovation: the Key-Whitman automated website agent!
With this AI technology, our goal is to streamline the process of seeking medical information and provide prompt assistance to address your eye health needs.
Ask with Confidence
Say goodbye to endless web searches and unanswered questions. Our trained agent is here to provide you with reliable and accurate information about various eye conditions, cosmetic treatments, and even pre-op and post-op queries. Simply locate the blue agent at the bottom right corner of our website and start asking your questions.
A 24×7 Approach to Patient Care
We understand that each patient’s journey is unique, which is why our automated website agent is now available during and outside of our office hours. By offering online assistance, we want you to receive the specific information you need, right when you need it.
Appointment and Billing Assistance
We’ve heard you. This is our top priority and in development. In the meantime, if you have any questions regarding your upcoming appointments or billing, please continue to call or contact our office using the contact form. Email is not a secure option, so we will be conducting outbound calls to all inquiries for your safety. We will boldly announce when our self-service scheduler is ready.
Trust in Key-Whitman Eye Center
With over 60 years of experience and a commitment to advanced technology, Key-Whitman Eye Center has established itself as a trusted leader in eye care. Our investment in faster patient care through our automated website agent is yet another testament to our dedication to providing you with the highest level of service and convenience.
Stay Informed, Stay Empowered
We believe that well-informed patients make the best decisions about their eye health. By introducing the Key-Whitman automated website agent, we aim to empower you with the knowledge you need to better understand your eyes and ways you can obtain quality care at an affordable price.
Mobile View:
Blue Button Expands to Non-Attended Virtual Agent:
Click to Watch Video on How to Use the Automated Website Agent
The Bot is Just the Beginning!
At Key-Whitman Eye Center, we are constantly striving to provide the highest level of care and support to our patients. We understand that sometimes, reaching us on the phone may be challenging due to the high volume of calls we receive. To ensure that you receive the assistance you need without delay, we have integrated an intelligent virtual receptionist, Key-Whitman, into our system. This chatbot is here to assist you with a range of medical questions, procedure inquiries, and provide information about our fax services and office locations. All you have to do is visit our home page and Key-Whitman your questions!
Limits of the Bot
While our website bot is an incredible resource, it’s important to understand its limitations. The bot is not equipped to address patient-specific concerns, as it does not have access to individual patient information such as names, appointments, or secure patient files (yet). Additionally, at this time, the bot is unable to transfer your call to one of our agents.
Patient Appointments
For new patient appointments, please Key-Whitman chatbot for “appointments”.
We will contact you to finalize the day/time and confirm.
For appointment reschedules and cancellations, please Please Key-Whitman chatbot to “reschedule appointment” or “cancel my appointment”.
Medical Professionals
If you are a medical provider, doctor, referring physician, or other medical personnel, we encourage you to use our website bot for easy-access to location by location fax and other information. You may use the https://www.keywhitman.com/doctors/doctor-referrals/ to refer a patient to one of our doctors. We recognize your time is valuable and we hope this makes your work somewhat easier.
Commitment to Quality Care
At Key-Whitman Eye Center, our commitment to delivering exceptional eye care remains unwavering. We understand that your vision and eye health are essential, and we are dedicated to ensuring you have access to the best services possible. Our team of experts is here to address all your eye care needs and provide you with personalized, compassionate care.
New! Comprehensive FAQs
We understand that you may have additional questions or concerns, and we want to provide you with as much information as possible. That’s why we’ve compiled a comprehensive list of frequently asked questions below. Simply use the search function (Ctrl + F) on your computer to find topics of interest. We hope you find this resource helpful in addressing additional inquiries you may have.
Stay Informed and Connected!
Thank you for your continued patience and support as we work hard to enhance our systems and services. We are dedicated to serving you with excellence and remain committed to keeping you informed about any advancements or updates.
Sincerely,
The Innovation Team at Key-Whitman Eye Center
