Discovering that Key-Whitman Eye Center was on the VA’s approved list of outside providers for cataract surgery came as a welcome relief to Army veteran David Fincher. The VA initially referred him to another eye center on the list, but Fincher had an uneasy feeling during his initial visit there.“The staff couldn’t answer any questions I had, even mundane questions, which was very frustrating. In my life, on more than one occasion my intuition has saved my life. And I thought, before I’m going to let someone operate on my eyes, I want to be very sure that I’m confident in their abilities,” Fincher says.
When Fincher’s intuition kicked in, he decided to do some research. He checked the Better Business Bureau’s (BBB’s) reviews for the initial eye center and found the company’s rating was low. Then he came across the BBB’s reviews for Key-Whitman.
“I called the BBB, and they told me Key-Whitman had an A+ rating with the BBB, and that Dr. Jeffrey Whitman was one of the best eye doctor’s west of the Mississippi. They went on and on. So I called the VA’s Choice program, and they told me Key-Whitman was on the list. I canceled my surgery with the other center, came here, and based on my experience, I would recommend Key-Whitman without hesitation,” Fincher says.
Patient David Fincher says he would recommend Key-Whitman to the men who served with him when he was a sergeant in the infantry.
Following cataract surgery, Army veteran David Fincher recommends Key-Whitman Eye Center to other veteran’s who need the procedure. Here’s why:
Preparing for cataract surgery? Check out our cataract surgery checklist here.
According to Key-Whitman President and Chief Surgeon Jeffrey Whitman, “Every Key-Whitman team member considers it a privilege to serve the veterans who walk through our doors. We are 100 percent committed to helping veterans get access to the best eye care available while ensuring their journey with us runs smoothly.”
Fincher’s experience at Key-Whitman echoes Dr. Whitman’s sentiments. As he explains, “Everyone on the staff seems so happy to be here and the hand off from one team to the next is seamless. When I have a question, they are able to answer it. Everything runs with military precision here. They don’t waste your time, but you don’t feel rushed.”
Fincher was also grateful for the staff’s thoroughness and expertise during his pre-operative eye exam. “During my exam, they discovered I had glaucoma, something the other center didn’t find. So when I had my cataract surgery, the eye surgeon was also able to implant stents in my eyes to lower intraocular eye pressure. Now I don’t have to deal with the glaucoma eye drops, ointments, and eye discomfort, because the Key-Whitman team found the issue and addressed it during surgery,” Fincher says.
Ever since he was a child, Fincher has always had poor eyesight. “I’ve worn contacts for over 40 years and tolerated them pretty well, but it’s nothing like after cataract surgery. It’s one of the huge advantages of being 70 years old, I have better eyesight now than I had at 7 years old,” Fincher says.
Fincher explains how cataract surgery has been a revelation to him, and he can see better than he could as a child.
Our patient care representatives are here to help! We can answer initial questions by phone and schedule your consultation with a Key-Whitman eye doctor in Dallas, North Arlington, South Arlington, Plano or Mesquite.
ABOUT DR. WHITMAN
Jeffrey Whitman, M.D., is a nationally renowned eye surgeon, board certified by the American Board of Ophthalmology. He has been the President and Chief Surgeon of Key-Whitman Eye Centers in Dallas since 1996 and is currently President of the Outpatient Ophthalmic Surgery Society. Dr. Whitman is a frequent participant in clinical trials and is known as a respected researcher, innovator and leader in refractive cataract surgery, LASIK eye surgery and for his extensive experience implanting high-technology lenses. He is frequently called upon to serve on the boards of local and national medical associations and organizations. Dr. Whitman and his wife reside in Dallas and enjoy fitness, playing tennis, snow skiing and traveling.